You are here: Home / Services / Accident Management
Accident Management
The case for RVM Accident Management
There are many reasons to choose RVM as opposed to the standard claims service available through an insurer help-line. In contrast to most insurers, RVM offers:
Round the clock access with no call queuing or voice mail
Continuity of contact with call handling staff
Emergency recovery and appropriate alternative transport
Vehicle downtime control
Access to timely reports and real-time claims data via the web
Monthly scheduled invoicing to simplify the paperwork
Integrated uninsured loss recovery service
Integrated and in-house risk management programme
Unique benefits of the RVM Accident Management programme
Low staff turnover and high levels of multi-skilling creates cumulative technical and client-specific knowledge which means a reliable service claim after claim
Service accuracy is above industry average as the case management software integrates client-specific rules and processes
A ‘Personal Case Manager’ is appointed for each driver on each claim as a single point of regular contact throughout the claim cycle
Access to the ‘FILEVIEW’ facility allows fleet clients to access copy correspondence and claims data/history in real time over the Internet
RVM Accident Management programmes are designed to deliver
Evidence that pre-accident risk reduction initiatives are working
Compliance with current legislation by monitoring and recording accident details
Reduction of claim cost through saved time for the client, vehicle downtime control, pre-negotiated supplier terms, engineering assessments and uninsured loss recovery
Industry-best management reporting designed to illuminate the most obvious clues as to how best to apply the risk management tools
RVM is a full service specialist in its field. The range of services available can be summarised as:
First notification of loss (24 hours, 365 days)
Appointment of Personal Case Managers
Emergency recovery of immobilised vehicles
Collision reconstruction and investigation
Alternative transport provision
Damage estimating
Repair management
Repairer network management
Monthly scheduled billing
Uninsured loss recovery (ULR)
Third party claims management and intervention
Reporting and claims analysis
Regular review meetings
The website for our specialist rental division is available through the link below: www.rvmautoassist.co.uk
